Universal Teller

Gillette, WY

Full Time

Entry Level

		UNIVERSAL TELLER I JOB DESCRIPTION

JOB SUMMARY
As the face of Highmark Credit Union, the Universal Teller I delivers exceptional member experiences by handling financial transactions with accuracy, professionalism, and care. This role goes beyond processing transactions—it focuses on building trusted relationships, identifying member needs, and connecting members with products and services that enhance their financial well-being. Our Mission is “To educate and inspire our Highmark family so that all can achieve success.” The Universal Teller I plays a key role in bringing this mission to life by ensuring every interaction is welcoming, educational, and solution driven.
ESSENTIAL FUNCTIONS
Greet and engage members warmly, ensuring a professional and positive first impression. Process a wide range of financial transactions, including deposits, withdrawals, loan payments, transfers, cashier’s checks, and money orders. Accurately balance cash drawer daily while maintaining strong attention to detail and compliance with policies. Actively listen to member needs and recommend credit union products and services that improve their financial lives. Support members with service requests such as stop payments, wire transfers, and address changes. Demonstrate strong product knowledge to cross-sell and refer members to specialized staff when appropriate. Maintain confidentiality, comply with all regulatory and policy requirements, and safeguard member information. Contribute to a clean, organized, and professional work environment. Participate in training and meetings to stay current on policies, products, and procedures. Perform additional duties as assigned to support the success of the team and organization.
PROFESSIONAL BEHAVIOR
Deliver on service commitments to both members and colleagues. Demonstrate teamwork, professionalism, and respect in all interactions. Value diversity and inclusivity, treating everyone with dignity and fairness. Be proactive, self-directed, and solution-oriented in serving members and supporting the team. Uphold a professional image and presence that reflects the values of Highmark Credit Union.

MINIMUM QUALIFICATIONS High School Diploma or GED. Minimum 6 months of cash handling or transaction-related experience. Basic knowledge of financial services and standard business practices. Strong analytical, problem-solving, and communication skills. Ability to learn and apply regulatory, legal, and policy requirements. Must pass required background check.	CORE COMPETENCIES Sound judgement Excellent communication skills Consistent adherence to Credit Union policies and procedures		PHYSICAL REQUIREMENTS Ability to sit or stand for extended periods Frequent use of hands for computer and office equipment Occasional lifting of us to 25 pounds

			WORK ENVIRONMENT Team-focused Collaborative environment


	SCHEDULE & TRAVEL Full-time position Some travel may be required	WHY JOIN HIGHMARK CREDIT UNION? Opportunity to make a meaningful impact in members’ financial lives Supportive, team-oriented culture Professional development and growth opportunities Competitive compensation and benefits package

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Universal Teller

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